Last updated: November 30, 2022

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with http://www.2undr.hk website (the "Service") operated by DALI GARMENTS WEAVING GROUP LTD. ("us", "we", or "our").

Please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is based on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms and accept all legal consequences. If you do not agree to these terms and conditions, in whole or in part, please do not use the Service.

RETURNS AND REFUNDS

2UNDR APPAREL EXCHANGES

To make it stress-free, we’re willing to exchange or refund your purchase if you are not satisfied with the product or have mistakenly thought the holiday weight was gone for good.

To be eligible for a return, your item must be unused and in the same condition that you received it.

• The item is NOT underwear, hats or socks (final sale) or Clearance (final sale)
• All requests must be made within 30 days of delivery.
• Applies only to product that has been purchased from our 2undr.hk online store; and does not apply to clearance/sale items.
• Items must have all bags, tags, and/or boxes intact and cannot be worn, washed or damaged.

To organize your return or exchange request and authorization please email us at CS@2UNDR.HK with your order number, and our customer care team will assist you. 

2UNDR is not responsible for the cost of your return and/or any duties/taxes associated with the return. 

Underwear, hats or socks are FINAL SALE - they cannot be returned or exchanged. For hygiene reasons and to keep you, our customer safe.